Frequently asked questions
Quick answers about booking, treatment, insurance and your first visit.
Didn't find your answer?
Write to us or call, and we will reply as soon as possible.
Contact usWhatsAppBooking and visits
How do I book an appointment?
Use the booking form, call us or send a WhatsApp message to the branch you prefer.
Can I change or cancel my appointment?
Yes. Use the link in your confirmation message, or tell us 24 hours before the visit.
What should I bring to the first visit?
Your Emirates ID, your insurance card if you have one, and any recent X-rays.
Which branch is closest to me?
Open the branches page to see the address, hours and parking of each branch.
Treatments
Is teeth whitening safe?
Yes, when it is done by a dentist after an examination.
Do you treat children?
Yes. Our pediatric dentist sees children from their first tooth.
What if I have a dental emergency?
Call the emergency number on our emergency page and we will guide you.
Will the treatment hurt?
We numb the area first, and we stop whenever you need a break.
Insurance and payment
Which insurance companies do you accept?
Many of the main providers. Ask the reception to confirm yours before the visit.
Can I pay in instalments?
Yes, through our instalment partner. Ask the reception for the details.
Which payment methods do you accept?
Cash, cards and online payment when you book.
Do I pay for the first consultation?
The first consultation fee is refunded when you continue with the treatment.
Ready for your first visit?
Pick a time that suits you, and we'll handle the rest.